A deposit wallet is a prepaid account you can use for travel payments. It can be used personally (for your own bookings only), or shared with team members via groups or individual user access, so that all bookings are paid from one place.
To start using a deposit account, you'll need to:
- Set up the deposit account in TruTrip
- Transfer the requested amount to our bank account
- Once funds are received, your deposit wallet becomes available immediately
How to create and top up a deposit account
Step 1: Create the account
- From the navigation menu, go to Manage → Payment methods and click Create a new account.
- Enter an account name — we recommend something that reflects who is allowed to use it.
- Define who can use this deposit wallet (see Managing access to deposit accounts).
- Optionally, toggle Hide account balance to restrict balance visibility to Super Admins only. Users will still be notified if the balance is insufficient for a booking.
- Click Save.
Step 2: Top up the account
- Click Top up next to the deposit account you just created.
- Enter the amount you'd like to add.
- Choose your transfer method: manual bank transfer, or PayNow (Singapore customers only).
- Click Continue to payment.
Your top-up request is sent to TruTrip support. You'll receive a confirmation email with the transfer details. Once the funds are received, the support team will process the top-up and your wallet will be ready to use. The balance on your deposit page will update accordingly.
Setting a low balance alert
You can configure an alert to notify specific people when your deposit account balance falls below a defined threshold — useful for making sure accounts are topped up before they affect bookings.
To set up a low balance alert:
- Go to Manage → Payment methods.
- Click the three-dot menu next to the deposit account and select Edit.
- Under Low balance alert, enter the threshold amount that should trigger a notification.
- In the Recipients field, add the email addresses of the people who should be notified. You can add any Super Admin or Manager in your company, or any email address you'd like to include.
- Click Save.
Note: If no recipients are configured, the alert defaults to notifying all active Super Admins in your company.
To remove an alert, clear the recipients field and save — this resets it to the default behaviour.
Assigning an invoice profile to a deposit account
If your company has multiple legal entities set up as invoice profiles, you can link a specific invoice profile to a deposit account. This ensures that top-ups and withdrawals on that account generate invoices and proforma documents under the correct entity.
To assign an invoice profile:
- Go to Manage → Payment methods.
- Click the three-dot menu next to the deposit account and select Edit.
- From the Invoice profile dropdown, select the entity that should be used for transactions on this account. Your company's default profile is pre-selected.
- Click Save.
Important: This setting only applies to account-level transactions (top-ups and withdrawals). It does not affect booking invoices — those continue to use the invoice profile assigned to the booker or their group.
If your company only has one invoice profile, this field will not appear.
Setting your deposit currency
Your deposit account currency can be changed from Singapore Dollars to Australian Dollars, Indonesian Rupiah, or Malaysian Ringgit. To do this, contact our support team.
When a local currency is active, the corresponding local bank account details will be shown for transfers. For all other currencies, transfers go to our Singapore Dollar account.
One thing to note: if you have an existing Singapore Dollar deposit account and switch your payment currency to another currency (for example, Malaysian Ringgit), the Singapore Dollar account will not be usable for bookings until the currency is switched back. Your funds remain safe and accessible.
Viewing deposit transactions
To view the transaction history for any deposit account, go to Finance → Account Statements. All top-ups, withdrawals, and booking payments are listed there.
Deleting or disabling a deposit account
If you no longer need a deposit account, you can either delete or disable it:
- Delete: Only available if the account has a zero balance and no transaction history.
- Disable: If the account has a transaction history, it can be disabled instead. Disabled accounts are hidden from users as a payment option, but Super Admins can still view the account and its transaction history. A disabled account can be re-enabled at any time.
If you have any questions, reach out to our support team or contact the hotline for immediate assistance.