There are rare occasions when the name shown on your flight ticket, or booking confirmation is arranged differently. We understand that this can be worrisome, and we’re here to take you through it.
In some cases here’s what happens, you fill up a form for your name on TruTrip: First name, Middle name, Last name
For example:
Mrs Kim Tan Lee-Singh
Now, depending on the system airlines use, the name might be arranged differently on some occasions:
Mrs LeeSingh Tan Kim or Mrs Tan Kim Lee-Singh
This is why you have to make sure you've filled out your name correctly when adding your passport as a travel document on your profile, you may check here for more guidelines on how to add your passport.
At times, it’s not a cause of concern and can easily be mended, but depending on the airline’s policies there may be some issues. Here are some important things to take note of:
- If a name is spelt incorrectly, an airline may authorise a name correction free of charge of up to 2 characters.
For example, if we spelt it SINHG/KIM TAN then the airline may authorise a name correction free of charge to SINGH/KIM TAN. Some airlines may just put an endorsement in the reservation for check-in staff to allow travel with the name spelt SINHG
- If a name is spelt incorrectly with more than 2 characters, then the airline may charge a fee and will give us authority to re-issue the ticket.
- If we ticketed the traveller's name that does not match the passport, the airline may require documentation. For example, if the traveller's name on the passport is SMITH but her married last name is JONES but the traveller goes under JONES, the airline may require the marriage certificate and copy of the passport to authorise a free-of-charge name change.
- Name changes are not permitted by any scheduled carrier. There are a few that allow but this is very very few. Low-cost carriers sometimes allow a name change.
These guidelines may vary from time to time, but it’s generally how these kinds of issues pan out. No worries as we are here for you. Let us know right away and we’ll do our best to assist.
If you have any concerns about modifying your booking details, don't hesitate to reach out via live chat support or contact us at +65 3129 2139, or via email to support@trutrip.co