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For travellers

Setting up your user profile and personal information, booking flights, hotels and make adjustments to your trip bookings.

Set up

  • How to fill in the first name and last name for your passport details
  • What do I do if my account invitation link expired
  • TruTrip's password requirements
  • How can I delete my account?
  • How to set up your traveller profile
  • Managing and updating your profile settings
See all 8 articles

Booking trips

  • Why is the booking request I made for an admin not getting automatically approved?
  • What do I do if I find the same accommodation cheaper outside of Trutrip
  • Making an advanced flight search
  • How to request a booking modification
  • Car service and airport transfer, what to expect?
  • What should I know about car rentals?
See all 16 articles

Trip support

  • I missed my flight. what should I do?
  • I had to cancel my booking and the airline issued future travel credits. How do I rebook?
  • What to do when my booking has an airline schedule change?
  • What do I do if my booking is affected by a Travel Advisory such as bad weather or natural disasters?
  • Can I request a visa through TruTrip?
  • How to prepare for your flight
See all 13 articles

Payments & Invoicing for travellers

  • I am unable to proceed to payment for my booking
  • My payment for my booking has been declined
  • Where do I get my invoice from
  • How can I manage my payment methods

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