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For travellers

Setting up your user profile and personal information, booking flights, hotels and make adjustments to your trip bookings.

Set up

  • How to Change or Update Your Email Address
  • How to fill in the first name and last name for your passport details
  • What do I do if my account invitation link expired
  • TruTrip's password requirements
  • How can I delete my account?
  • How to set up your traveller profile
See all 9 articles

Booking trips

  • How to generate comprehensive booking reports by airline?
  • Why do some of my bookings fail?
  • Making a flight booking
  • Making a hotel booking
  • Making a train booking
  • My name doesn't match my flight details, should I be worried?
See all 19 articles

Trip support

  • I missed my flight. what should I do?
  • I had to cancel my booking and the airline issued future travel credits. How do I rebook?
  • What to do when my booking has an airline schedule change?
  • What do I do if my booking is affected by a Travel Advisory such as bad weather or natural disasters?
  • Can I request a visa through TruTrip?
  • How to prepare for your flight
See all 12 articles

Payments & Invoicing for travellers

  • I am unable to proceed to payment for my booking
  • My payment for my booking has been declined
  • Where do I get my invoice from
  • How can I manage my payment methods

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