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For travellers

Setting up your user profile and personal information, booking flights, hotels and make adjustments to your trip bookings.

Set up

  • Setting up your profile
  • Managing and updating your profile settings
  • How to change your email address
  • Managing your travel documents
  • How to fill in the first name and last name for your passport details
  • How can I delete my account?

Booking trips

  • Making a flight booking
  • Making a hotel booking
  • How does the booking score work?
  • Understanding the "Price to Beat"
  • How smart search works
  • Where do I get my invoice from
See all 26 articles

Managing trips

  • I missed my flight. what should I do?
  • I had to cancel my booking and the airline issued future travel credits. How do I rebook?
  • What to do when my booking has an airline schedule change?
  • What do I do if my booking is affected by a Travel Advisory such as bad weather or natural disasters?
  • Can I request a visa through TruTrip?
  • How to prepare for your flight
See all 13 articles

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