At Trutrip, we understand the importance of price competitiveness and strive to provide our customers with the best rates available. While the vast majority of the time our prices align with or are even lower than direct pricing offered by hotels, we acknowledge that there may be instances where you find the same accommodation for a cheaper price outside of our platform. In this article, we will guide you on what to do if you encounter such a situation.
Step 1: Verify the Price Discrepancy
Take screenshots or make a note of the lower price you found outside of Trutrip, including the website or platform where you found it.
Step 2: Contact Trutrip Customer Support
Contact our customer support team via email, phone, or live chat, and provide them with all the relevant information, including the details of the cheaper price and the competing platform.
Step 3: Trutrip's Price Comparison and Assistance
Trutrip's comparison check: Our customer support team will conduct a thorough comparison check with the prices directly from the hotel or competing platform.
Available options:
- If our rate is lower: We will inform you of the best price we have on our platform, ensuring that you enjoy the benefits of booking through Trutrip.
- If the competing offer is lower: We will acknowledge the price difference and offer an alternative. Depending on the circumstances, we may be able to facilitate the booking through the competing platform on your behalf for a minimal service fee.
We are here to assist you and make your travel experience as seamless as possible. Should you have any questions, feel free to reach out to us!