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For travelers

Setting up your user profile and personal information, booking flights, hotels and make adjustments to your trip bookings.

Set up

  • How to set up your traveller profile
  • Managing and updating your profile settings
  • Managing your travel documents
  • I forgot my password and can't log in

Booking trips

  • Making a flight booking
  • Making a hotel booking
  • Making a train booking
  • What are the different flight options offered?
  • Understanding your policy & approval flow
  • Understanding Fit to Fly
See all 9 articles

Trip support

  • How to prepare for your flight
  • How do I know my booking is confirmed
  • What happens if my flight is cancelled or changed?
  • How do I cancel my booking?
  • Viewing and managing (changing) your booking
  • How do I cancel or change my train booking?
See all 7 articles

Payments & Invoicing for travellers

  • My payment for my booking has been declined
  • Where do I get my invoice from
  • How can I manage my payment methods

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