Having trouble logging into your TruTrip account? If you have forgotten your password or are struggling to access your account, don't worry—follow the steps below to get back in.
1. Request a new password
If you log in using a standard email and password, resetting it is quick and easy:
- Go to the TruTrip login page.
- Click on the Forgot Password? link located below the login fields.
- Enter the email address associated with your TruTrip account and click to request a reset link.
- Check your email inbox. You will receive an email with a secure link to create a new password. Click the link and follow the on-screen instructions.
Note: If you don't see the email within a few minutes, please check your spam or junk folder.
2. Check if you have been invited by your administrator
If you try to reset your password but don't receive an email, your account might not exist yet.
- To use TruTrip, your profile must be created and invited by your company’s TruTrip Administrator or Travel Manager.
- Search your email inbox for an initial welcome or invitation email from TruTrip.
- If you cannot find an invitation, please reach out to your company's admin or HR team to ensure they have added you to the platform and sent your invite.
3. Check if Single Sign-On (SSO) is enabled and enforced
Does your company use a single login for all its work apps (such as Google Workspace or Microsoft 365)?
- If your organization has Single Sign-On (SSO) enforced, you actually won't have a traditional TruTrip password to reset.
- Attempting to reset a password will not work for SSO-enforced accounts.
- Instead of typing in an email and password, return to the login page and use the SSO buttons (e.g., "Continue with Google" or "Continue with Microsoft"). This will securely log you in using your standard company credentials.
Still need help? If you have tried the steps above and still can't access your account, our support team is ready to help! Reach out to us via the support chat or contact us directly.