Showing up to a hotel that completely misses the mark can throw a real wrench in your business trip. Don't worry—we're here to handle the heavy lifting, but taking a few quick steps on-site gives us the leverage we need to get things sorted for you quickly. 🏨🏃♂️
Give the Hotel a Chance to Fix It
💬 Have a quick chat with the hotel manager to point out exactly what is wrong, whether that is dead Wi-Fi or missing amenities.
📞 While you do this, our support team will also call the hotel to back you up and urge them to make it right.
🛠️ Giving the property a chance to fix the problem directly is usually the fastest way to get comfortable without having to pack your bags again. Plus, talking to them builds our case. If they cannot offer a good solution, showing that you tried to work it out locally gives us the leverage we need to push for a refund.
Snap Some Proof
📱 Take a few clear photos of whatever is broken, missing, or misstated on their listing as soon as you notice it. Our support agents use these photos to prove to the hotel that they did not deliver on their promises, which helps us fight for your money back.
Let Us Handle the Move
🛎️ If the hotel cannot fix the issue, just let our support team know. We will immediately pull together some alternative hotel quotes for you to review. While you look at the new options, we will officially negotiate with your current hotel to push for a special exception to their non-refundable cancellation policies.
Deciding if Moving is Worth It
⏳ Business trips are incredibly busy, and we completely understand if the hassle of packing, moving, and checking in somewhere else sounds worse than just dealing with the current room. If you decide it is easier to just stay put, let us know immediately. If we are actively fighting for your refund, the hotel might accidentally cancel your room early. Telling us you are staying lets us withdraw the refund request and lock in your room for the rest of your trip.
🚩 Even if you decide not to move, your feedback is incredibly valuable. We will make sure to flag and review the property as reference in the future.