What are the different subscription plans available?

At the moment we offer three different subscription plans designed to grow with your company and the maturity of your travel programme.

Whether you’re just getting started, looking to introduce better control, or actively optimising travel spend, each plan is built to support a different stage of your journey.

You can view full pricing and inclusions here: https://trutrip.co/plans/ or reach to your account manager for more informaiton.

1. Overview of plans

At a high levelthe Start plan focuses on visibility and consolidation. Manage gives you more controled and structured workflows while Optimise helps cost savings and behavioural optimisation

The biggest differences come down to: 

• Level of control (policies, approvals, workflows). 
• Depth of reporting and analytics 
• Access to advanced features like intelligent recommendations 
• Inclusion of credit line (Manage and Optimise only)

Start: visibility and consolidating travel

The Start plan is designed for companies that want a simple way to centralise bookings and gain visibility over travel activity. It gives you access to all core booking features, along with basic approvals and reporting, so you can move away from fragmented tools and manual processes.

It's best suited for: 

• Teams starting to centralise travel Companies focused on visibility and basic control Lower travel volumes

Manage: for control, policy, and structured workflows

The Manage plan is built for growing companies that need stronger control over how travel is booked and approved. It introduces more structured workflows, deeper reporting, and better financial controls to help you manage spend more effectively across teams.

This plan also includes a 15-day credit line, allowing you to consolidate payments and simplify finance operations.

Best suited for:

• Teams scaling their travel programme 
• Companies introducing policies and approval workflows 
• Finance teams looking for better billing and control

Optimise: for cost savings and behavioural improvements

The Optimise plan is designed for companies that want to actively reduce travel costs and improve booking behaviour. It includes advanced analytics, intelligent recommendations, and AI-driven insights to guide better decisions at the point of booking and approval.

Like Manage, it also includes a 15-day credit line.

It's best suited for: 

• Companies with higher travel spend (500k+)
• Teams focused on reducing costs over time 
• Organisations looking to drive behavioural change and savings

Enterprise (custom)

For larger organisations or those with more complex requirements, we offer custom Enterprise plans. This may include tailored workflows, integrations, reporting, dedicated account management or commercial structures.

2. How is pricing structured?

The plans are built around a percentage-based platform fee on net travel spend. This replaces the older model of fixed fees plus additional charges.

Key differences:

1. Fees scale with your travel volume 
2. Cancellation, rebooking, and schedule change fees are included (platform-side) 
3. Credit usage fees are included for Manage and Optimise plans 
4. No separate per-request service fees for changes

This better reflects how value is delivered through the platform 

3. FAQs

Do Manage and Optimise plans include credit/invoicing?

Yes. Both plans include a 15-day credit line, allowing you to consolidate payments, simplify invoicing and avoid upfront payment for each booking

Are cancellation and change fees included?

Yes, platform fees for Cancellations Rebookings Schedule changes are included in the pricing. In our previous plans, these were charged at $20 for change request and $10 for cancellations.

Note: Airline and hotel fees still apply based on their fare rules.

Can I switch plans later?

Yes. You can upgrade your plan as your travel needs grow.

Is there a minimum commitment?

This depends on your plan and agreement. Standard contracts are on yearly basis. Monthly subscriptions are available at higher monthly rates. Speak to our team if you need flexibility or custom terms.

What happens to my data if I upgrade?

All your data, settings, and configurations remain unchanged when you switch plans.

Is there a free plan?

No. The Start plan is the entry-level plan ($5) and is designed to keep costs low while giving you access to core features.

Do I need the Optimise plan to save money?

Not necessarily. A travel platform helps you saves money on its own by reducing hours in admin and approval costs, and helping bookers find better fares efficiently. 

However, the Optimise plan is specifically designed to:

• Highlight better alternatives 
• Guide booking decisions Improve approval quality 
• Drive long-term cost savings through behaviour

As noted in our product evolution, real savings come from how decisions are made, not just access to fares 

What if I’m on an older plan (Essentials or Standard)?

Existing customers are not required to switch to the new plans.If your current plan still works for your business, you can continue using it.

If you’re considering switching, we recommend reviewing the differences in:

• Fee structure (fixed vs percentage-based) 
• Included services (changes, credit) 
• Advanced features and analytics

Need help choosing a plan?

If you’re unsure which plan fits your business, our team can help you:

• Compare costs based on your current usage 
• Estimate potential savings 
• Recommend the best setup for your workflows