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Trip support

Travelling for business soon? You may be wondering how some things in the TruTrip platform work. Find out more here!

  • I missed my flight. what should I do?
  • I had to cancel my booking and the airline issued future travel credits. How do I rebook?
  • What to do when my booking has an airline schedule change?
  • What do I do if my booking is affected by a Travel Advisory such as bad weather or natural disasters?
  • Can I request a visa through TruTrip?
  • How to prepare for your flight
  • How do I know my booking is confirmed
  • What happens if my flight is cancelled or changed?
  • How do I cancel my booking?
  • Viewing and managing (changing) your booking
  • How do I cancel or change my train booking?
  • How can I request amenities for my hotel or flight bookings?

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