We understand that circumstances may arise where you need to cancel your booking, and the airline has issued future travel credits as a form of compensation. In this help center article, we will provide you with guidance on how to rebook using future travel credits. Please note that the specific policies and procedures may vary depending on the airline and fare type. We are here to assist you throughout the rebooking process.
Understanding Future Travel Credits:
When you cancel your booking before the original departure date, and a refund option is not available, the airline may issue future travel credits as an alternative. Future travel credits allow you to rebook flights within a specified period, usually one year from the date of issuance of the original ticket. These credits serve as a value that can be applied towards the cost of your new booking.
Retaining Ticket Information:
It is essential to keep your original ticket number readily available, as we will require this information when rebooking your flight using future travel credits. Your ticket number is typically provided in the confirmation email or on the e-ticket itself. Having this information easily accessible will help streamline the rebooking process.
Potential Change Fees and Fare Differences:
Rebooking flights using future travel credits may be subject to certain conditions and charges. The airline may apply a change fee, and you may be responsible for paying any fare difference if the new flights have a higher cost than the original booking. It is advisable to review the fare rules associated with your future travel credits to understand the specific charges and limitations that may apply.
To initiate the rebooking process, please contact our Support team through the channels specified in your booking confirmation or on our website. Provide us with your ticket number and any other relevant details regarding your future travel credits. Our team will work closely with you to explore available flight options and assist you in making the new booking using your future travel credits.
Limitations on Future Travel Credits:
It is important to note that future travel credits can typically be used only by the same passengers on the same airline as the original booking. There may be restrictions on the routes, dates, and availability of flights when using these credits. Our Customer Support team will help you navigate through these limitations and find suitable options for rebooking.
Should you need further assistance please don't hesitate to reach out to us, we'll be happy to assist!