If you encounter difficulties in completing the payment process for your preferred flight or lodging, it is possible that there are incomplete details on your travel documents. To address this issue, here are some things you can do...
- Make sure your passport details are added and correct, as this is required to proceed with payments for your bookings. To check:
- Click on your name in the top right menu -> My Profile -> Travel documents.
- Double-check your date of birth
- Make sure it matches with passport details
- The year of birth is correct
If you have any questions about the booking process and payment, don't hesitate to reach out via live chat support or contact us at +65 3129 2139, or via email to firstname.lastname@example.org