A deposit wallet is a prepaid account that you can use for travel payments. The deposit account can be used personally (only for yourself), or shared with team members (groups, users) so you all bookings are paid from one place.
In order to use the deposit payment feature you will have to:
- Set up a deposit wallet (see below)
- Transfer the requested amount to our bank account (details below)
- Once the funds have been received, your deposit wallet will become available immediately
How to setup (and top up) the deposit wallet
Enabling the deposit wallet for shared payments consists of two steps:
- Making the top-up wallet request (goes to TruTrip support)
- Transferring the funds and enabling the wallet
1. Creating the deposit and topping up the wallet
From the navigation menu go to manage -> payment methods and hit "create a new account"
-
Add the account name (we recommend something that reflects who is allowed to use it)
- Define who can use the deposit wallet (more about that here )
-
You can choose to hide the deposit balance from being viewed by your users. If you enable this, then only super-admins can view the balance of the account. We will let the users know if the deposit account balance is insufficient for a particular booking.
- Click save, and you have created your first deposit account
-
To add money to your account, click on top up besides the deposit account name that you have just created
-
Add the amount of money that you would like to add to the deposit wallet. You will have two options for transferring the amount to TruTrip. You can either manually transfer the amount, or use PayNow (this is only available for our customer based in Singapore). Then Hit "continue to payment"
-
That's it! Your top-up request has been sent to the TruTrip support team. Up next is to make sure you transfer the amount and then your wallet will be available to use. You will also receive a top up request email so that you can always check the transfer detail from said email.
2. Transferring the funds and enabling the deposit wallet.
Whenever your deposit wallet request is confirmed you'll receive a reference number for that wallet that you'll have to add to the bank transfer.
Make sure you transfer the total amount (including the reference number to):
TruTrip PTE. LTD
DBS Bank
Account number: 0720104609
Once the funds have been received, the TruTrip support team will reach out to you with the message that your wallet deposit has been processed and enabled.
When you go to your deposit page you will see an updated amount as well
Viewing your deposit transactions
Whenever you need to view any deposit transactions. You can do this from the funds page in the payment section:
How to set up your deposit currency
You can choose to pay in other currency other than Singapore dollars. To do this, please contact our support team to change your payment currency. Read more about changing your currency here .
When you choose your currency to be in Australian Dollars or Indonesian Rupiahs or Malaysian Ringgit, the local bank account will show up instead. Other than that two currencies, you will be directed to transfer the fund to our Singapore Dollar account instead. You can always contact our support team to enable your currency in our system.
An additional thing to note here, if you have created a Singapore Dollar deposit account, and requested to change your payment currency to Malaysian Ringgit, your Singapore Dollar account will not be usable for bookings. Your funds are safe with us and can be used again once the payment currency is changed back to Singapore Dollar.
How to hide your deposit balance?
By toggling the "Hide account balance", you'll be able to hide from all users except the super-admins
Deleting or Disabling Deposit Account
If you need to remove a deposit account from your user payment methods, you have the option to either delete or disable it based on the account's status and historical data.
If a deposit account has a zero balance, it can be deleted if there is no historical transaction data; otherwise, it can only be disabled. Once disabled, the account will not appear as a payment method for users, though super admins can still view its historical transactions. A disabled deposit account can be re-enabled and used again.