This can happen to anyone.. Here's the simple step to reset your password. Just click on the "forgot password?" link and enter your registered email address. A new password will be sent to your email address.
However, if you're having trouble logging in with your registered ID and password, it is important to contact us immediately so we can investigate the issue. Contact us using the chat support function on the bottom right of your screen or call us at +65 3129 2139. Alternatively, you can email us at firstname.lastname@example.org